Frequently Asked Questions
FAQS
What are your office hours
From moday to Sunday , from 9 am to 6 pm
DO YOU OFFER SET UP , STRIKE OR LAYOUT SERVICE
Tents, flooring, and tent accessories include setup and strike. All other items are available for setup and strike services at an additional charge.
WHAT DO I NEED TO DO BEFORE THE ITEMS ARE PICKESD UP
If you did not pay for set-up and/or break-down, all items would need to be left in the same way as they were dropped off
DO YOU HAVE CANCELLATION POLICY
You can cancel your order at any point for a full refund less processing fees (10%) up to 30 days prior to your event.
Any adjustments/cancellations up to 10 days prior to your delivery date are eligible for a store credit and no refunds
Your contract will have further details on cancellation dates, refunds, and quantity adjustments.
HOW DO I REQUEST A QUOTE
You may request a quote by phone, email , social media contacts.
how soon should I reserve my items tems are only reserved on a first come, first serve basis, so once you know what items you’d like, we recommend booking to ensure availability. For larger events, we recommend at least 2-4 months prior to the event. Contract approval/signature and a 50% deposit payment are necessary to complete a reservation.
DO YOU HAVE A MINIMUN ORDER SIZE
For deliveries, we have a $100 minimum order amount for most areas. During holiday season, the minimum order increases to $150.
For other areas (Downtown, Brickell, large buildings), we have a $300 minimum order.
WHAT HAPPENS IF WE BREAK OR LOSE AN ITEM
It happens! We will communicate and invoice you for the replacement cost.